See what our guests and their families have to say…
My mother lived in your home for a period of roughly three and a half months. During that time she was as happy as could be expected. She made friends of the other residents and staff and would talk to me about how well she was being looked after. In particular, she commented upon how good the food was. As you know I would take her out to local restaurants and cafes every week and she was able to talk to me frankly about her life. She never had a negative word to make about any of your staff.
During her stay she had a comfortable room with all the facilities that could be reasonably expected. I mention this because one of my work colleagues at the same time had an aunt who he was responsible for put into a care home in Cheshire which was quite a bit more expensive than yours. This home was selected because of the wide range of activities on offer and because of the high standard of the facilities in what was clearly a newly built home. The reality however was that many of the activities were not available as advertised and that whilst the building might have been very snazzy, the staff were disinterested and there was little interaction between them and the residents above the minimum necessary. My colleague removed his aunt after six weeks.
From my experience of the care given to my mother, I consider the CQC report to have been misleading and to have acted upon a 'check box' process without consideration for the actual life experiences of the residents. I take my hat off to both you and your staff for the great care and consideration given to my mother during her stay. I would not hesitate to recommend your home to others and complement you upon the proper paying of attention to that which really matters. The residents themselves. David 8th - June 2022
I like it here even though I have only been here a short time Clyde
I am very independent, I know how to entertain myself and staff respect that I am able to do things myself Silvia